Medicus Dual Hinge Driver Breaking

I received the following email from one of my readers at my Medicus Reviews site. This is an excerpt of his email, unedited, except for the [Name Withheld] portions of the email.

While I haven’t had these problems myself, I feel that visitors to my site should be aware of this fellow Medicus Driver user’s problem with the dual hinge breaking. I considered putting this up on my other site, however, since this is directly related to the Medicus Driver, I decided to put it on this site instead.

Reader’s email:

“I bought a driver second hand. The original grip showed little wear and the rest appeared in excellent condition. I had no problems until the shaft separated from the top of the hinge in the middle of a downswing in a crowded driving range. The resulting projectile could well have seriously injured somebody if they had happened to get in its way. I talked to the Medicus service people but they seemed totally unconcerned about the safety implications. They were just relieved that I hadn’t bought if from them, and that it was beyond warranty age in any case. They suggested that I get somebody to epoxy the joint back together. But since they would not assure me that new epoxy would work better, I am not really very comfortable with this “solution”. A letter to the operations manager [Name Withheld] looking for this assurance has been ignored.

Anyway, if you’re still out there and interested, this is yours for what it is worth.

Cheers [Name Withheld]“

Here is my response to the site visitor, completely unedited. Please forgive me for writing such a long response, but I wanted to offer the reader a complete answer to his question. After all, he took the time out of his busy day to send me an email of his experience with the Medicus Driver.

My reply:

Hi [Name Withheld],

Thanks for checking out my website. I’m sorry to hear about your problem with the hinge. I think out of all of the reviews I’ve read on the Medicus over the years, I’ve only read one review where the dual hinge broke. I’ve been searching for it online, but can’t seem to find it. I was hoping to forward it to you.

In any case, I don’t think that this is a common problem, as I have only been able to find one instance of this problem online. However, the advise you received from Medicus is terrible.

Personally, I wouldn’t try to salvage it. To try to glue it back together with epoxy is terrible advice. Unfortunately, I would trash it, because it poses a safety risk to you, as well as other golfers around you. How would you know if you put it back together correctly? There’s no way for you to know. I would hate for you to hurt yourself or others because you were given terrible advice from Medicus.

I wish I could tell something better. But since it isn’t covered under warranty, there isn’t much that you can do. I would just take the loss, and chalk it up as a lesson learned. That lesson being, beware of buying golf products second hand.

I’ve been burned twice on used golf purchases made through Ebay, and I won’t be burned a third time. Twice I’ve received used clubs through Ebay, where the shafts were cracked. One was a Mizuno iron set, with graphite shafts, where half of the irons had cracks in the shafts near the hosel. I kept hearing a whistling noise when I would swing my 3-iron, and saw the crack in the shaft. I checked the rest of my new set, and half of my set had major cracks. Of course when I tried to contact the seller, there was no response.

The second time was a Mizuno driver, where I received the driver with a shaft that was cracked in half. Needless to say, I now only buy new golf equipment.

With new golf equipment, especially drivers, you can wait for the new model year to come out, and pick up the old model at a super discount of 50% or more. Just wait a year, and that Taylor Made Driver that once sold for $399, will sell for $199.

Unfortunately for the Medicus driver, things don’t really work that way. Medicus has basically been using the same promotion for its driver for quite a few years, and the price stays pretty consistent. They will occasionally update the freebies that they throw in with the purchase of the Medicus driver, but for the most part, the price you see today, will probably be the price you see a year from now.

I’m sure that you were able to get a discounted price by buying your Medicus second hand, but you have no idea how the previous owner used or abused it. I’m sure if you contacted the seller, they will tell you that there was no problem with it when they owned it, and that you were the one who broke it. The discount you received by buying second hand, really was no discount at all.

I’m currently developing a new site dedicated to the Medicus Driver. It is only about 10% completed at the moment. In this site I am trying to go over everything both positive and negative about the Medicus driver.

With your permission, I would love to use your email, to warn my other readers of this potential problem. I would only use your comments, and would delete your name to protect your identity and would never list your email address. Please reply, as I will only use your email, in whole, or in part, with your permission. I know in your email you say “this is yours for what it is worth,” however I would rather have you reply with your express permission before using your email, just as confirmation.

You can visit: http://www.medicusdriverreview.org/category/injury-prevention to see my new Medicus driver blog. Also, check out this pic: http://www.medicusdriverreview.org/Images/Medicus-Injury-Prevention-Tip-1.gif which shows a close up image of my dual hinge (club used is my Medicus driver). You’ll see that there is definitely some rust and wear, but so far I haven’t had any problem with any of my dual hinges coming apart (knock on wood), and I own all of the Medicus dual hinge swing trainers.

Again, I’m sorry about your bad experience with your Medicus dual hinge, and Medicus customer service. I’ve personally had great experiences with the Medicus products, which is why I promote them to other golfers. You email has opened up my eyes though to a potentially dangerous problem, which I feel other golfers should be aware of.

Actually, your email can expose other readers to three potential problems:

1. The dual hinge breaking

2. The pitfalls of buying second hand golf equipment

3. Terrible advice from Medicus customer service

I hope to hear from you soon. I wish you all the best in your golfing endeavors.

Take care,

Chris

Needless to say, heed these words. If you buy the Medicus, don’t buy something used and second hand. You don’t know how it was abused by the previous owner, no matter how good it looks.

You may end up paying more for it in the end with an injury to yourself, or a liability lawsuit against you. Just imagine getting sued if you buy a used Medicus with a dual hinge that is broken or faulty, and it sails through the air hits someone.

If you own the Medicus Driver, and the dual hinge ever breaks, do what this reader did, and check to see if it’s covered under warranty first. If it’s not, don’t try to put it back together with epoxy. That’s a recipe for disaster if you ask me.

Learn from this other golfer’s experience. The amount you save by buying used, second-hand golf equipment, isn’t worth the risk.

And if you ever run into a customer service representative that gives you advice that you have a gut feeling will result in you or someone else getting hurt, go with your gut. Use your own common sense. Pretty much, when the customer service rep found out it wasn’t covered under warranty, they should have stopped right there, and just said sorry, it isn’t covered.

Assuming that the customer service rep had no experience in Medicus dual hinge repair, they should have just left it alone, and said, “Sorry sir, but the Medicus Driver is no longer covered under warranty. Since I have no experience in Medicus repair, I’m sorry, but I can’t offer any advice on how to possibly fix the broken dual hinge.”

I can’t believe that someone from Medicus would tell you that you can have someone use epoxy to put it back together, and then at the same time say that this may or may not work. Why even offer the suggestion to use epoxy if there are no assurances that it will help? What kind of advice is that? Go with your gut when someone tells you something that goes against your own basic common sense.

Again, I’ve never had any of these problems myself, and my Medicus swing trainers have been used rigorously over the years. In fact, I’m very pleased with their durability. I decided to promote the Medicus because it helped my game so much, and because I feel it is a quality product. But this reader did have these problems, so I thought I better warn others readers as well.

Feel free to contact me for any questions, comments, or suggestions about the Medicus Driver. I’ll always try my best to help. You can visit the contact page for more info. Thanks.

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